TEAM POLICIES
BILLING PROCEDURES
Annual Team Registration Fees will be assessed upon completion of the registration process at the beginning of each swim year (August) or upon joining the team.
Swim Group Monthly Dues are due on the (1st) first of each month. The Texas Elite Captyn portal will automatically draft accounts for monthly dues and outstanding balances on the (1st) first of each month. Monthly dues are assessed over an 11 month period (September - July). *Monthly dues are not charged in the month of August. Once successful billing has occurred, team dues will not be refunded.
Texas Elite Swim Team will only accept payments for team dues and other team fees online through the Texas Elite Captyn portal (Online draft from credit card, or checking account). Payments of cash or check will not be accepted. Payments will not be accepted at the pool or other team locations.
Nonrecurring charges (meet fees, cap purchase, additional apparel purchase) will be billed at the time they are incurred.
If total outstanding account balances are not received by the (10th) tenth of each month, a $25 late fee will be assessed. Members will not be allowed to participate in team activities if their financial obligations to the club are not fulfilled by the (10th) tenth of the month.
Proration- Monthly dues are not prorated for planned absences such as vacations, travel, camps, or other time away from the pool.
Swimmers are enrolled in a training group with a reserved spot that is maintained year-round. Coaching, pool space, and staffing are planned in advance based on enrollment, regardless of individual attendance.
If a swimmer will be away but the family wishes to retain their place in the program, monthly dues must continue as normal.
Dues are prorated when a swimmer joins mid-month. For example, if a swimmer begins on the 15th of the month, they will only be charged for the remaining portion of that month’s training rather than the full monthly rate.
WITHDRAWAL
Families wishing to withdraw from the program must log in to the Texas Elite Swim Team Captyn Portal and follow the instructions to submit a withdrawal request.
Withdrawal requests must be received by the 20th of the month to avoid billing for the following month. For example, if you wish to withdraw at the end of December, your withdrawal request must be submitted by December 20. Once monthly dues have been successfully billed on the 1st of the month, they are non-refundable.
Please note that Texas Elite Swim Team does not offer membership pauses, holds, or temporary suspensions. Due to limited group capacities and waitlists, we are unable to reserve spots for swimmers who are not actively enrolled. If your swimmer will be away for an extended period and you wish to guarantee their spot in the program, monthly dues must continue to be paid during their absence.